Reservations Policies & Fees
Please note that deposit and cancellation policies may vary depending on when your reservation was booked and what promotion you booked with. Some promotions are non-changeable and nonrefundable.
Standard Deposit Policy
- A Standard 25% deposit is required to guarantee your reservation which is fully refundable if your reservations is cancelled before 30 days of the arrival date.
- For a Christmas/New Years (12/19-1/4) booking, we will take a 25% non-refundable deposit inclusive of tax at time of booking.
Remaining Balance
- For non-Christmas/New Years (12/19-1/4) travel dates: The final balance will be collected 30 days prior to the arrival date. Any cancellation thereafter is non-refundable.
- For Christmas/New Years (12/19 - 1/4) travel dates: The final balance will automatically be charged on credit card provided 120 days prior to arrival. Any cancellation thereafter is non-refundable.
Standard Cancellation Terms
- Travel dates 1/5-12/18: If canceling 31 days or more prior to arrival, your deposit will be refunded. Any cancellation within 30 days of arrival is non-refundable.
- Travel dates 12/19-1/4: If cancelling less than 120 days prior to arrival, full reservation value will be forfeited/no refunds.
- For stays of 21 nights or more: If cancelling within 60 days of arrival: Full forfeiture of reservation value, no refunds.
Pet Policy
It is important to understand that the state of Hawaii has strict protocols when it comes to bringing animals to Hawaii. There are quarantine requirements, health certificates, and other forms that must be completed prior to travel. The Lodge at Kukui'ula does not allow pets for guest stays. Certified service animals are allowed and must be registered on property.
Fees
- All Reservations will be assessed a $150 reservation fee and 15% destination fee plus taxes. (*Resort fee inclusions listed below)
- A non-refundable Damage Waiver fee of $149, plus tax if applicable, will be applied to the total cost of your reservation. This will cover the costs of any accidental damage of the vacation rental and its contents up to $3,000. Click here to view the full damage waiver: The Lodge at Kukui’ula Damage Waiver
- If considering using the spa facilities, understand there is a $125/day fee per guest. This fee includes access to the private lap pool, sunning area, locker rooms, all hydrotherapeutic treatments, a guided water ritual, and all fitness classes for the day. If a spa treatment is booked, then the spa day pass fee is waived.
*Daily Resort Fee Includes:
- On-site front desk, valet, and concierge offering 50+ unique and tailored Kauai adventures
- Access to The Clubhouse with comfortable lounge and family game room complete with arcades, ping pong, shuffleboard table and more
- Unlimited access to The Farm, a private 10-acre organic farm with herbs, vegetables, fruit, citrus, greens, and flowers for guest use
- Complimentary grab-and-go selections from the organic Farm Stand near the Club House
- Fitness center with full range of modern strength and cardio equipment
- Complimentary continental breakfast daily at The Clubhouse
- Filtered water stations throughout property
- Welcome amenity at check-in
- Weekly resort events (note that some events may have a cost associated with them)
- Free on-property parking
- Free in-room WiFi
- In room safe
- In room gourmet tea and local coffee
- Exclusive access to the private Kukui’ula Golf Course
- Personalized guest request texting service: TEXT us for quick assistance