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What to Expect When You Stay With Us

CHECK-IN 4:00pm



Our concierge team can be reached by calling 808-742-8000 or by emailing 


FRONT DESK | 9:00am - 6:00pm daily

Our front desk team will be available to greet you upon arrival and assist with your needs, package pick-up, and offer bell services to transport luggage or grocery provisions.



Your vacation home will receive housekeeping services every third day of your stay.  Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. If you need anything during your stay such as additional towels or trash removal, please reach out and we will do our best to accommodate you!  Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay. 


THE CLUBHOUSE | 8:00am - 8:00pm Tuesday to Sunday 

Relax in our open-air lobby and sink into an easy chair after a long day of island adventures. 


'UMEKE KITCHEN + BAR | 8:00am - 11:00am (Tues. - Sun.) & 5:00pm - 8:00pm (Tues. - Sat.) 

Open for lunch, dinner, take-out and delivery service with the last seating at 7:00pm. Reservations are strongly encouraged.  Please place any take-out or delivery orders by 7:00pm. Restaurant team members will be wearing masks for the safety and comfort of guests. Reservations and to-go orders can be placed at 808-742-8000 or via email at



      The Makai pools are open to guests.  Poolside towel, food and beverage services will be available from Wednesday to Sunday from noon to 7:00pm.  


HI'ILANI SPA AND FITNESS CENTER | 8:00am - 6:00pm Tuesday to Sunday

The fitness center and Spa Lap Pool will open.  Outdoor fitness classes will be offered weekly, please check the weekly Club Calendar for more information.


THE FARM | 7:00AM - 6:00PM Daily (Wed. & Sun. closes at 5pm)

Guests and members can visit The Farm to pick fresh flowers, seasonal herbs, greens, vegetables and tropical fruits.   


KUKUI'ULA GOLF | Tee Times through 12:40 pm (Tues. - Fri.) and 11:40am (Sat. & Sun.)

Members and guests have access to the full 18-hole golf course and practice facility. Rentals are available at the pro shop. For tee times, please call 808-742-8000 or email


TENNIS AND PICKLEBALL | 8:00am - 6:00pm daily

Tennis and pickleball courts will be open on a first-come, first-served basis. Please plan to bring your own rackets, balls, etc.