A COVID-19 Update from Destination Residences Hawaii
Updated September 18, 2020:
We will be welcoming guests back starting October 15, 2020
Hawaii’s Governor Ige announced that the state will begin its pre-travel testing program on October 15th. Travelers coming into the state of Hawaii can bypass the 14-day quarantine that has been in place since March by getting a negative NAAT COVID-19 test result, taken within 72 hours of travel. Hawaii has set up agreements with CVS Pharmacies, Kaiser Permanente and others to activate the pre-testing program. For more information visit https://www.gohawaii.com/safe-travels.
For more information on traveling to Hawaii visit:
One of our guiding principles at Destination Residences Hawaii is kākou, the Hawaiian value of inclusiveness. It means that we are all in this together, and together we are stronger. This guiding principle has never been more applicable than in this current situation where the world needs us all to come together as one ‘ohana; only through our collective efforts will we move past this current crisis. We are committed to be a true partner during this uncertain time, and a tremendous host to our guests who place their trust in us.
We continue to closely monitor the COVID-19 situation through the Hawaii Department of Health and the CDC as it rapidly evolves. With heightened concerns surrounding travel and health, we have increased our cleanliness standards and have put many precautionary procedures in place to ensure the safety of our guests and team members. Here is how we are enhancing our health practices to keep our ‘ohana safe:
The golf course will be closing daily at 1 PM. Lodge guests are able to book tee times beginning at 12 noon. The golf team is wiping down all golf car contact points with special attention to steering wheels.
Valet parking is being discontinued. Please drop people off at the greeter stand and then park below- we will have golf carts to shuttle.
In compliance with the Governor’s advisor, ‘Umeke Grill is open for take-out orders only.
Breakfast will be from 7:00 AM to 11:00 AM.
Lunch will be from 11:00 AM to 4:30 PM.
Dinner will be from 4:30 PM to 7:00 PM.
We have placed additional towels and disinfectant sprays in the gym, and ask that members using the gym facilities assist by wiping down equipment with the sprays provided. Only 10 people at a time will be able to use the gym in order to assist with social distancing.
The spa locker rooms and wet areas will be closed.
We will be scheduling some daily outdoor fitness and wellness classes- please inquire.
We have reiterated with the staff the importance of hand washing and hygiene procedures per Department of Health guidelines. We have placed additional hand sanitizer and wipes in the back of house to assist staff to clean regularly.
The Mayor of Kauai has instituted a curfew from 9:00 PM to 5:00 AM. Please be in your residences by 9:00 PM each evening.
We ask that guests stay away from the Club if you have symptoms of respiratory illness or fever, have been in contact with anyone who is ill or have recently been to a COVID-19 Level 3 region.
Our Staff will be instructed to stay away from the Club if they have the slightest symptoms of respiratory illness or fever or have been in close contact with someone with the same symptoms.
We will remain in contact with the County and State and monitor communications from the CDC regarding any enhanced procedures they may be enacting in reaction to the spread of COVID-19.
We understand that everyone has different circumstances and the decision to travel is a personal choice. Guided by the time-honored value of kākou, we are temporarily adjusting our policies to allow for maximum flexibility. Click here to see our current change and cancellation policies to help guests make the right decisions regarding travel at this time.
The journey to our islands always involves air travel. We have been pleased with the steps many of our air carriers have taken to ensure our guest's health and peace of mind. For additional information on the COVID-19 response by airlines, we encourage you to explore these links highlighting their increased sanitation standards and their new, more flexible policies:
With the spirit of kākou guiding us, we will get through this because we know that together we are stronger. Thank you all for your attention and for allowing us to work alongside our guests to make their visit to the Hawaiian islands a pleasant one. Stay safe, wash your hands often, and we hope to see you here soon.
For questions please reach out to our onsite reservations team at 866.901.5204.